Delivery Information
*Currently, we offer shipping to HKSAR and Taiwan. Please refer to later part of this page for Taiwanese customers.
Shipping Methods & Timeline (Applicable to Hong Kong)
|
Payment Method |
Shipping Method |
Estimated Delivery Time |
|
Online Payment |
Self-Collection at
DEF Store: |
N/A |
|
Door
to door delivery: DEF Store will inform you
with the delivery number via email for you to check with the delivery status.
Delivery costs shall be paid by customers upon delivery. Crews from S. F. Express
will contact you on phone. Please ensure your contact number is correct so
that you do not miss the delivery. Self-collection at convenience store/ S. F.
Store: Once the products you ordered are delivered to the convenience store or S. F. Store as you designated, we will send you a SMS notification of collection and keep the products for 3 days. If the products are not yet collected on the 3rd day, we will temporally store them in a S. F. Store and make you a call to arrange a redelivery; if the order fails to be delivered/collected on the 5th day, it will be automatically cancelled, the products will be returned to DEF as undeliverable, and any amount you have paid will be refunded to your account. *Carrier is only responsible for delivery and collection of payment on behalf of DEF Store. If you have any questions about the products received, please contact the customer service at info@def.com.hk or 28400162 directly. Carrier cannot process the return or exchange. |
Door to door delivery: The
outlying islands: expected to be delivered within 3 working days; Once the
order has been placed successfully, the system will email you a delivery date
which is based on the shipping information you provided and the time the
payment has been completed. Self-collection at convenience store/ S. F.
Store: Once the
order has been placed successfully, the system will email you an estimated
delivery date depending on the shipping information you provide and the time
you make the payment. |
|
|
Pay at Store |
Only applicable to customers who pick up stocks at DEF store. We only accept cash and credit cards (VISA or MasterCard). Customers who choose to pay at store shall visit and
pick up the goods within 3 working days. Orders who fail to make payment
within 3 working days shall be cancelled without further notice. |
N/A |
Shipping Methods & Timeline (Applicable to Taiwan)
|
Payment Method |
Shipping Method |
Estimated Delivery Time |
|
Online Payment |
* Delivery
Fee, taxes and duties to be paid customers upon delivery The products will be
delivered by S. F. Express to the address stated on your order information. We will inform you with the delivery number
via email for you to check with the delivery status. Crews from S. F. Express
will contact you on phone. Please ensure your contact number is correct so
that you do not miss the delivery. Delivery costs, taxes and
duties shall be paid by customers upon delivery. Please check the delivery rate estimation from official
website of S.F. Express: Taxes and duties are calculated
according to shipping destination. DDU (Delivery Duty Unpaid) destination
defaults, the product prices displayed
are exclusive of all taxes and duties. Destination countries
may levy taxes on customers’ purchased goods which customers should be responsible
for. We are not responsible for unpaid customs taxes, and will not provide
refunds for orders sent back due to customs issues. Please check your
county’s customs policies before placing your order. *Carrier is only responsible for delivery and collection
of payment on behalf of DEF Store. If you have any questions about the
products received, please contact the customer service at info@def.com.hk or (+852)28400162 directly.
Carrier cannot process the return or exchange. |
The products will be
delivered by S. F. Express. For estimated delivery date, please refer to Crews from S. F. Express
will contact you on phone. Please ensure your contact number is correct so
that you do not miss the delivery. Notes: |